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SAP Service Cloud enables you to deliver a consistent agent experience across all channels of interaction, including email, Web, chat, and phone. Using SAP Service Cloud, all service requests may be automatically assessed, classified, and routed to the appropriate staff thanks to artificial intelligence. This allows you to respond to consumer inquiries more quickly and increase the quality of your customer service.
In the context of your accounts and service requests, use social collaboration tools to harness collective expertise, relevant customer information, and crowd sourcing.
Provide integrated information from your existing knowledge base to your service agents so they can reply intelligently and consistently in real-time.
Provide integrated information from your existing knowledge base to your service agents so they can reply intelligently and consistently in real-time.
SAP Service Cloud gives you quick access to real-time back-office data and the insights you need to make the best customer service decisions.
Engage with clients on social media platforms like Facebook and Twitter to assist them swiftly resolve service issues.
The Internet of Things generates a large amount of data. This data, however, will only provide value if it is linked to existing data, such as master or transaction data, and incorporated into existing processes. When used effectively and appropriately, the data created by IoT gives insights that not only add value but also improve consumer experience.
SAP Service Cloud gives your customers more options and the flexibility to manage their service issues through a branded, self-help support portal.
The SAP Asset Intelligence Network is a corporate network that combines data from service providers, plant operators, and manufacturers into a single platform. This direct and uniform interchange makes procedures even more efficient and seamless.
Predictive maintenance, made possible by intelligent systems, allows for continuous monitoring of connected devices and diagnoses potential faults before they cause damage. Predictive maintenance has the potential to save significant amounts of money while also opening up new business models for service departments.
Coresystems' crowd service solution enables you to respond to service requests quickly and dispatch an agent to the location. Create a pool of skilled service technicians from your own company ecosystem's employees, partners, suppliers, and freelancers to ensure that you always get the right specialist with the right competence for every request.
Your customer service department is responsible for meeting your clients' requests and demands as best as possible. In reality, these issues or requirements provide you with the ideal opportunity to increase consumer loyalty. You will exceed your clients' expectations and create new standards with preventive support.
Customers no longer only compare you to your direct competitors. Instead, they measure you against the best service they’ve ever received from any organisation. SAP Service Cloud equips your staff with the tools it needs to swiftly reply to any remark or query. The solution ensures that you are always available to your consumers, regardless of the channel they use to contact you.
The SAP Business One application integrates all core business functions across your entire company – including financials, sales, customer relationship management, inventory and operations.
Address industry-specific requirements with proven best practices for 26 verticals and enable new business models as your marketplace evolves Revolutionize business processes with intelligent automation.
Empower your people with 24x7 access to the BI and data analysis tools they need to make faster, more informed decisions.
SAP Predictive Analytics is a business intelligence software that is designed to enable organizations to analyze large data sets and predict future outcomes and behaviors.
SAP Customer Checkout covers all common point of sale requirements that your customers need for a fan shop or retail store. From sales to discount campaigns, SAP Customer Checkout
SAP Commerce Cloud are the industry-leading omnichannel commerce platforms for B2C, B2B, and B2B2C. Our solutions are designed for organizations of all sizes and types.
SAP Ariba Strategic Sourcing Suite extends the functionality of our industry-leading sourcing solutions into managing the more advanced requirements of direct materials sourcing.
Whether you want to improve your entire buying and settlement process end-to-end, or just part of it, SAP Ariba e-procurement software solutions deliver negotiated savings that improve your bottom line.
SAP Ariba Cloud Integration Gateway, enabled by SAP Cloud Platform Integration, gives you that fast, simple way to connect your back-end systems.
The SAP Business One application integrates all core business functions across your entire company – including financials, sales, customer relationship management, inventory and operations.
Address industry-specific requirements with proven best practices for 26 verticals and enable new business models as your marketplace evolves Revolutionize business processes with intelligent automation.
Empower your people with 24x7 access to the BI and data analysis tools they need to make faster, more informed decisions.
SAP Predictive Analytics is a business intelligence software that is designed to enable organizations to analyze large data sets and predict future outcomes and behaviors.
SAP Customer Checkout covers all common point of sale requirements that your customers need for a fan shop or retail store. From sales to discount campaigns, SAP Customer Checkout
SAP Commerce Cloud are the industry-leading omnichannel commerce platforms for B2C, B2B, and B2B2C. Our solutions are designed for organizations of all sizes and types.
SAP Ariba Strategic Sourcing Suite extends the functionality of our industry-leading sourcing solutions into managing the more advanced requirements of direct materials sourcing.
Whether you want to improve your entire buying and settlement process end-to-end, or just part of it, SAP Ariba e-procurement software solutions deliver negotiated savings that improve your bottom line.
SAP Ariba Cloud Integration Gateway, enabled by SAP Cloud Platform Integration, gives you that fast, simple way to connect your back-end systems.
